To write to us directly:
To help us help you faster, include your device model, operating system version and how the problem happens. For a purchase issue, add the order number from your receipt.
Frequently asked
How do I restore my purchases?
Open the Shop tab and tap "Restore purchases" next to the Themes heading. No Ads, themes and the Garden Pass come back with the same store account. Coin packs are consumed when bought and cannot be restored.
Does my progress move to a new phone?
No. Your best score, coins and garden stars are stored only on your device; deleting the app deletes your progress. You can restore your permanent purchases on the new device.
I bought No Ads but still see ads.
No Ads removes the interstitial ads that appear on their own between runs. Rewarded ads open only when you tap "Watch an ad"; they are optional.
What does the Garden Pass include?
It is a one-time purchase, not a subscription. It removes interstitial ads, unlocks the Neon Market and Daylight themes, and adds one extra booster to your first Classic or Garden run each day.
What are coins for?
With coins you can take a second chance when a round ends and buy a booster for that round when you run out. You earn coins from your score at the end of a round and from the stars you collect in Garden; you can also buy packs in the Shop.
Why did the Garden levels change, and where are my stars?
The fifty Garden levels refresh every week. In the new week the stars on the map start from zero; the total you have collected so far stays on your profile. The top of the map shows how many days are left in the week.
I paid but did not receive the item.
Try "Restore purchases" first. If that does not help, write to us with the order number from your receipt and we will check the record and fix it.
How do I get a refund?
The stores take the payment and issue refunds. On iPhone and iPad, request one at reportaproblem.apple.com; on Android, from your order history in Google Play.
How do I change the language, sound or vibration?
Tap the settings button at the top right of the home screen. Sound, music, vibration, language and colour-blind support are there.
Where is my data kept?
Your game data stays on your device; we hold no account or record of you. See the privacy policy for details.